🔰 Georgina – Frequently Asked Questions

🔰 1. What materials are the accessories made of?

💬 Our accessories are crafted from high-quality stainless steel, using rust-resistant materials.
Some pieces include natural stones or premium glass details to add a unique artistic touch.

🔰 2. Do the accessories change color over time?

💬 Our accessories maintain their color for a long time with normal use and proper care.
To avoid any discoloration, we recommend keeping them away from water, perfumes, and harsh chemicals, and following our care instructions.

🔰 3. Are the accessories suitable for sensitive skin?

💬 Yes. All of our accessories are carefully selected to be safe for sensitive skin, as they are made from nickel-free and heavy-metal-free materials that minimize the risk of irritation.

🔰 4. Are the product photos accurate and true to reality?

💬 We ensure that all photos are clear, detailed, and captured from multiple angles.
Colors may vary slightly due to phone/monitor settings or lighting, but this does not affect the essential description or quality of the product.

🔰 5. Can I exchange or return a product? And within how many days?

💬 Yes. You may exchange or return the product within 3 days of receiving your order, provided that:

The item is in its original condition

Unused and undamaged

Just contact us to start the process.

🔰 6. Is card payment available?

💬 Yes. You can securely pay using all bank cards (Visa & Mastercard), in addition to the Cash on Delivery option.

🔰 7. What is the delivery time?

💬 Orders are usually delivered within 3–5 business days inside Egypt if the item is available for immediate delivery.
For pre-order items, delivery takes 10–15 days.
Our team will contact you to confirm your order before processing it.

You can also track your shipment using the tracking number sent to you once your order is dispatched.

🔰 8. Do you offer gift wrapping?

💬 Yes. We offer elegant gift packaging to add a special touch to your present.
You can request gift wrapping at checkout or by contacting our team via email.

🔰 9. Can I request a piece that isn’t available on the website?

💬 Absolutely! We can design a custom piece for you or modify an existing design.
Just send us the description or photo of what you want.

🔰 10. Are there discounts for purchasing multiple items?

💬 Yes. We offer special bundle discounts when buying more than one piece.
You can follow our latest offers on the website or through our social media pages.

🔰 11. How can I keep the accessories looking new for as long as possible?

🌸 Avoid contact with water, perfumes, lotions, and chemicals.
🌸 Store them in their original box or a soft fabric pouch.
🌸 Wipe them gently with a soft cloth after each use to maintain their shine.

🔰 12. Do you offer a warranty on the accessories?

💬 Yes. We provide a 14-day warranty against manufacturing defects from the date of delivery.

🔰 13. Is product inspection allowed upon delivery?

💬 Yes. You may inspect certain pieces upon receiving the order to ensure they match the photos and are in perfect condition before the courier leaves.

🔰 14. Can I request an extender to adjust the chain length?

💬 Yes. Some pieces come with length-adjustment options, and we can add an extender upon request.
You can request it at checkout (for website orders) or through our customer service team if ordering via Facebook.